I HAVE A QUESTION ABOUT SECURITY AND METHODS OF PAYMENT?

Magical Rugs allows you to make your purchase securely online using Mastercard and Visa credit/debit cards by adding your chosen item(s) to the shopping cart. Our secure payment provider is Payment Express.
We do not hold any credit card details as Payment Express payments are made by a direct secure connection to your bank.

Payment Express is one of the largest online secure payment providers in the world and is used by millions of people worldwide to purchase goods online.

It is important to note that paying by credit card is secure and guaranteed by your bank.

We also accept direct payment if you prefer, and payments received into our account are personally guaranteed by our directors against any loss until your order is dispatched, so you can have peace of mind when purchasing from us.
Simply choose the preferred option at checkout and you will be given all required details.

Our website is also protected by SSL security to encrypt all information you enter between our web site and your device so you can have no worries about entering personal information to our site.
Confirmation will show in the address bar on pages where you enter sensitive data with either a padlock or other notification that you are using a secure connection.

DO YOU SUPPLY SAMPLES AND CATALOGUES OF YOUR RUGS AND WHERE IS YOUR SHOWROOM?

To enable us to sell our products at wholesale pricing, it means we don’t have retail stores and therefore no extra costs are added onto the products.
Our warehouse is in Silverdale, Auckland, and we can arrange viewing of items.
Contact us and we can arrange an appointment for you to view.

We literally import direct from the manufacturers and send direct to you from our warehouse.
We provide Returns & Exchanges policies, should you not be satisfied with the product when it arrives.
Even if you need to exchange an item for a different product, you are still paying much less than you would in a retail store- you are paying the wholesale pricing- the pricing that retail stores pay for the items!

Contact us first if you are uncertain or you are undecided between two items- we can send you both and you can then return and we will refund the one you don’t want.
For some plain items we may even have samples to send.

Read the Returns & Exchanges page for full details.

Our ranges change often due to different styles and trends so any prepared catalogue would soon go out of date.

Purchasing our rugs this way over the internet means that you are seeing our most up to date products and prices, and overheads are kept down, savings that we pass on to you- our valued customer.

ARE THE PRODUCT COLOURS ON YOUR WEBSITE ACCURATE?

We use advanced calibrated equipment and professional processes to make every effort to accurately reproduce the appearance of each rug we sell.

However, variables such as changing ambient light, and your computer monitor type and brand can sometimes affect how colours are displayed to you.

We do provide an exchange service and feel free to contact us at any time.

ARE YOUR RUGS EASY TO CLEAN?

One of our strict requirements is that all our products can pass a series of tests.

Ease of cleaning is one of the most important tests, including being non-fluffing or have excessive shedding, and are made in such a way that the pile does not fall out.

If you have any concerns about any product, feel free to contact us pre-purchase to find the best product for you.

Our after service is also continual and we encourage you to ask us for advice, before trying other methods of cleaning as many of our products do not benefit from chemicals and are best cleaned with the simplest of methods.

WHAT IS THE DIFFERENCE OF MAGICAL RUGS AND OTHER RUG STORES?

Magical Rugs only deal with highly reputable rug manufacturers.
Therefore whether you are buying one of our low priced rugs or an exclusive premier quality rug you can be assured that they have been made to a high quality standard to avoid common problems found in the market today, such as pile falling out, excessive shedding of materials, and colour run and excessive fading.

You simply can not get luxury items for cheap prices- it does not exist!

All our machine made rugs are the best in the world- from top Belgian made companies who have been making the highest quality rugs for decades.
The materials and processes are the most advanced and we have customers who continually remind us just how much better they are than others available on the market.

Importing rugs for 40 years, we know what is and what isn’t a good product and make no compromises.
We are not interested in selling the cheapest products, we only source the best quality items for the best prices available, and higher quality always comes with a higher price- but the important factor here is that you will have a trouble free time with your product, it will last longer, and be easier to clean during the life of the item.

Did you know all materials have high and low quality- like good quality cotton doesn’t fluff and fall apart and cheap cotton found in bulk stores changes after the very first wash! The same is for wool, jute, etc- there are many low quality options available based on price today but very few based on quality and ‘true’ value for money.

Also with some of the very cheap product on the market today, the origins are not always known, and undesirable labour conditions and materials are part of that process.
Cheap products encourage poverty and undesirable working conditions and are condemned by Magical Rugs.
We inspect our manufacturer facilities and methods personally and deal directly with them so we know and can see exactly the business conduct we are supporting.

Unfortunately there are many businesses and manufacturers that copy the market leaders and produce inferior but similar looking products. These can be made of dangerous materials including flammable acrylics and rugs that are made with toxic and flammable glues to hold the pile in.

You are welcome to email us and we can chat a bit more about your concerns before purchasing.

CAN I RETURN A RUG IF I DON'T LIKE IT WHEN IT ARRIVES?

We provide a full Returns/Exchanges service to take the stress out of purchasing online.

See the Returns/Exchanges page for all details.